CBPR2 compliance, already connected
The Cross-Border Payments Regulation, CBPR2, requires card issuers to tell cardholders their currency conversion markup in an electronic message when they pay by card in another EEA currency. Engagement Studio sends that message in real time, through its connection to Visa and Mastercard.
Payerbank
now
Card payment abroad. 42.50 EUR at 11.0612 SEK per EUR. Markup over the ECB reference rate: 1.85%. Reply STOP to opt out.
What Article 4 of CBPR2 asks of card issuers
Article 4 covers card payments and cash withdrawals in a currency other than the card's own. It asks for the markup twice: before the payment, and in a message after it.
Before the payment
Disclose the total currency conversion charge as a percentage markup over the latest ECB euro reference rate, clearly and before the cardholder pays.
After the payment
Send an electronic message without undue delay, by SMS, email or app, stating the markup applied. Cardholders can opt out.
Engagement Studio sends this
Article 4 of Regulation (EU) 2021/1230 on cross-border payments in the Union.
When each requirement applies
19 April 2020
EU
Before the payment
19 April 2021
EU
After the payment
1 August 2026
Norway, Iceland and Liechtenstein
Before the payment
1 August 2027Upcoming
Norway, Iceland and Liechtenstein
After the payment
Pick one channel. We send it in real time.
CBPR2 asks for the message without undue delay, on a channel that is broadly available and easily accessible. An SMS, a push notification or an email each does that, so you choose the one that suits your cardholders. Engagement Studio works out the markup from that day's ECB reference rate and sends it the moment the card is used.
SMS
Payerbank
now
Card payment abroad. 42.50 EUR at 11.0612 SEK per EUR. Markup over the ECB reference rate: 1.85%. Reply STOP to opt out.
Push
Card payment abroad
now
42.50 EUR at 11.0612 SEK per EUR. Markup over the ECB reference rate: 1.85%.
Email
Payerbank
now
Your card payment in EUR 42.50 EUR at 11.0612 SEK per EUR, 1.85% over the ECB reference rate.
Questions about CBPR2
Does CBPR2 cover cash withdrawals too?
Yes. Article 4 covers card payments and cash withdrawals in a currency other than the card's own, and Engagement Studio sends the message for both.
Can cardholders opt out of the messages?
Yes, the regulation gives them that right. A cardholder who replies STOP stops getting the messages, and Engagement Studio keeps track of it for you.
Does it apply in Norway, Iceland and Liechtenstein?
It does. The requirement before the payment has applied there since 1 August 2026, and the message after the payment applies from 1 August 2027.
Meet the after-payment requirement in weeks
Engagement Studio is already connected to Visa and Mastercard, so the IT work on your side is small.
